ChurnZero: User-based platform providing customer-focused tools and insights.

“It’s not you, it’s me” definitely isn’t what your visitors think if they churn.
User drop-off is usually driven by frustration together with your product, service, or brand.
And the only way to avoid it from happening in future would be to realize why it happens in the first place—and then fix the issue.
Sherlock is an excellent fit for small businesses, looking to make the most of their customer data to empower teams and their CRM.

Infuse business intelligence analytics in products, applications, and existing workflows.
Behind Catalyst is really a team of designers, developers, problem solvers, and friends focused on building a tool that takes the guesswork out of customer success.
That’s where they step in, with a person success solution that addresses the requirements of fast-growing B2B SaaS companies.

Helpscout

This, in turn, allows them to raised articulate product capabilities and benefits and shape content strategies.
To be able to resonate deeply together with your audience, you need to stress the tiny stuff—down to mirroring the language they use.
The subscription model triggered a seismic shift in the vendor-customer relationship.
Customers now have more options and much more control than previously.

Moreover, they have a near-zero tolerance for generic service, significantly less under delivering.
Because of that, the post-sale experience and retention are no more second to sales and growth.
They’re how businesses get higher valuations and become market leader.
Frontegg helps users embed a UI layer in their app, which becomes a customer-facing management interface where your users input their information.
The platform allows companies to configure their app’s authentication and will enable end-users to select their payment options and subscription.
It is possible to customize your product’s admin portal through the Frontegg platform to fit your brand, and it doesn’t hinder your application’s front end or backend.

Third-party Integrations

Custify believes that real value is based on creating visibility and focusing on how customers work with a product – and they’ve built a customer success treatment for cover these exact needs.
Passionate about combining customer success and technology, Planhat is really a flexible customer success platform for the brand new generation of customer success managers.
With this raw data, you can utilize the software to identify customer segments and build detailed profiles.

• For incoming call routing, voicemail, call records, etc. — Five9 supplies the ultimate in general management through its easy-to-navigate dashboard.
• Each team gets a segmented view which makes data more digestible and actionable—so everyone understands what they have to do to delight users and stop churn.
• Totango was among the pioneers of cloud-based customer success software, and is currently known for its concentrate on enterprise and recurring revenue businesses.

Each tier offers a different amount of storage, analytic capability, etc., so make sure you review them carefully.
Predictive dialer modes mean your agents can squeeze more out of their own time.
The ability to provide self-service to your visitors means they can handle more minor support issues independently and leave your customer support team free for more complicated tasks.
For remote teams especially, Aircall can be an outstanding alternative to a traditional office phone system.
There’s an electrical dialing feature, gives your team the energy to call through long lists of numbers with just a single click.
What’s more, Aircall integrates well with other business tools — like your CRM — that will help you maximize your productivity.

In 2019, the business raised $7 million in a Series A funding round led by Baird Capital.
SaaS Mag ranked ChurnZero 31st on the SaaS 1000, the definitive ranking of the world’s fastest-growing SaaS companies.
Earlier this year, G2 also ranked ChurnZero 11th on its Top 100 Fastest-Growing Products list.
And with continued strong growth through 2020, the future looks brighter still.
Fighting churn will never prove a straightforward battle, but ChurnZero is really a powerful and effective tool that clearly tips the scale in a business’s favor.
Understand how customer success professionals use Calendly to engage customers for onboarding, check-ins to discuss new and overlooked features, get customer feedback, and more.
While email communication is Help Scout’s central feature, that’s not the only real customer channel you’ll be

Pocus can integrate well with various data warehouses and customer relationship management platforms.
Pocus has a scoring model that’s clear to see, transparent, and flexible.
This explains why a particular customer appears in a specific segment or view.
These scoring models are also configurable without needing code that anyone in your growth team can use.
The platform empowers anyone in your organization with a 360-degree view of each customer and all the information had a need to create customer success.
The software is particularly great for