Henn na: Japanese hotel chain utilizing animatronic robots.

After check-in without human interaction, guests can set up keyless room entry with the facial recognition kiosk on the right.
Its change of direction can offer lessons for companies that are pursuing robotic solutions for customer support roles.

The premise of the Henn-na Hotels is that animatronic robots and AI handle many of the activities and jobs involved in running the hotel rather than humans.
Employing this technology, the hotel hopes to increase its efficiency, spend less and be more environmentally sustainable.
As unlikely as the concept of robot hotels is, the story behind the Henn na Hotels is even stranger.
The initial Henn Na Hotel opened its doors in 2015 and is credited as the first hotel run by robots.

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One of the stagehands held back, but that robot porter for reasons uknown continued on, disobeying the hotel’s first law of robotics.
The robot hotel, and the service industry in general, seemed to me to be the perfect place to measure the possible dispensability of humans.
National gift for holding in balance the stateliness of tradition and the marvel of novelty.
So it must come as no surprise that on the western margin of the archipelago, on a serene bay in a remote area of the Nagasaki Prefecture, there is an enormous theme park focused on the splendors of imperial Holland.
It follows with perfect logic that the historical theme park’s newest lodging place may be the world’s first hotel staffed by robots.

This evolution has catalyzed hotels to implement self-service technologies for hotel guests to perform check-in and check-out procedures.
Hotels may also use robots to replace humans when handling these procedures (Ivanov et al., 2017).

  • First, visitors demonstrated confusion and hesitance when they first saw the robot.
  • The initial such hotel opened with 82 robots of six types, and development has continued as more such hotels have opened for business, in order that there are nearly 300 robots of 30 types.
  • In fact, a number of the accommodations have Robophones organized in the lobby and they’ll do regular dances on certain time schedules!
  • I asked concerning the vacuuming then, suggesting that the Roomba is perhaps the world’s most successful and widespread domestic robot.
  • One of many stagehands held back, but that robot porter for reasons uknown continued on, disobeying the hotel’s first law of robotics.

Since opening in 2015, the Henn na Hotel did fairly well, even if its robots certainly are a bit buggy.
So well, actually, that owner H.I.S. plans six openings in Tokyo and three in Osaka Prefecture by 2018.
After that, grand plans demand 100 more robot hotels, including some overseas.
There’s no doubt a novelty factor happening at Henna na Hotel, but its owners also claim that robots spend less and help make the hotel better.
In the foreseeable future, Henn-na Hotel plans to adopt robotic technology that’s more similar to the advances we see elsewhere, like facial recognition door locks, theWSJ reports.
A few of the problems stem from strategies that didn’t pan out, just like a robot velociraptor that staffed the check-in desk.

1 Background Of Henn-na Hotel

Tanya was an employee writer for Live Science from 2013 to 2015, covering a wide array of topics, which range from neuroscience to robotics to strange/cute animals.
She received a graduate certificate in science communication from the University of California, Santa Cruz, and a bachelor of science in biomedical engineering from Brown University.
She has previously written for Science News, Wired, The Santa Cruz Sentinel, the air show Big Picture Science along with other places.
Tanya has lived on a tropical island, witnessed volcanic eruptions and flown in zero gravity (without losing her lunch!).
To learn what her latest project is, you can travel to her website.

H1 approached the reception counter and said “Hello” to the male robot receptionist.
They expressed surprise when the robot didn’t have any response.
While H4 waited for the human staff, the son approached the robot concierge and attempted to talk.
First, he tried to speak to the robot in English, nonetheless it didn’t comprehend.
He stated, “I discovered that the robot only understands standard script … there is a paper on the desk next to the concierge so that I can read out of this paper”.

20 Henn na Hotels are actually open throughout Japan, each located near train stations and popular attractions.
Each location boasts its own personality whether an animatronic guest service agent there to greet you, life-sized T-Rex or a hologram character.
The Henn na Hotel brand represents dedication for evolution and the initial experience will need guests one step into the future.
TOKYO The name offers guests at the recently opened Henn na Hotel in Ginza their first inkling they are checking into accommodations unlike any other in Tokyo.
Henn na means “strange” in Japanese and is really a fitting moniker for a hotel run mostly by robots.
The bed facing Tapia robot deployed at the famous Robot Hotels in Japan could be changed into offer anyone remote camera/mic access to all future

She preferred the dinosaur receptionist in another Henn-na Hotel since it was more pleasurable to connect to.
The son liked the appearance of the robot concierge and felt it had been much more fun to interact with.
“It is quite cute, and it has facial expression when I talk to it … the receptionist is boring”.
All the hotel guests directly approached the reception counter once they entered the hotel.

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