Interior Define

In October, Villane says she could interact with a former employee who told her the brand had stopped paying vendors, and that she’d be wise to request a cancellation.
Currently awaiting refund for about $6k worth of furniture ordered in March 2022.
Experience has been identical to others shared here; furniture allegedly sitting in shipping containers for months, etc.
I actioned on the cancellation request offered in the CEO’s email as an alternative to the brand new projected date of January 2023.
My order shows as “cancelled” on the ID website now but I’ve received no confirmation/communication around my request or refund timeline.

Meanwhile I’m paying through third party payment plan AFFIRM and requests to cancel and fully refund ‘re going ignored.
Many customers began sleuthing around online for more info (some reached out to BOH after reading a rosy account of the brand’s supply chain position published in June).

• Experience has been identical to others shared here; furniture allegedly sitting in shipping containers for months, etc.
• The brand’s reps have been difficult to attain, with queries passed around from specialist to specialist with out a clear answer.
• Told the piece attained a port in august.

But because the weeks went by, it became clear from communicating with the brand that Welding’s sofa was not likely to get to November after all.
She contemplated renting furniture, but found it very costly, finally buying cheap futons from Target to tide things over.

I reached out several more times rather than received a reply.
A brilliant frustrating experience, especially as I was truly impressed by my conversations with the team.
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This was among the strangest experiences of my career thus far.
I interviewed five times during the period of a month, and was then told I’d receive an offer the following week.
The offer didn’t materialize, no one communicated with me for three weeks.
HR then reached out and explained again, that I’d receive an offer by the end of the week.

I sold my couch and also have been sitting on a floor since September.
The business lied saying the delivery was set for October now it’s pushed to FEBRUARY 2023 without explanation.