User engagement: Customer interaction metric used to measure an individual’s response to a particular product or offering.

and a person.
When customers are pleased with the service they receive, they’re more likely to remain loyal to a company and continue to build relationships that company.
Praveen Singh is a content internet marketer, blogger, and experienced with 15 ages of passion for suggestions, stats, and insights into clients.
An MBA Graduate in marketing and a researcher by disposition, he has a knack for everything related to customer engagement and buyer happiness.
To measure the customer engagement rating, give emphasis to just about any activity a person may perform, get it cultural likes, comments, shares of your brand, etc.
With the NPS metric, it’s easy to know how satisfied your visitors are together with your brand.